Shipping & Returns
Sugar Me Beauty Pro currently offers Standard and Priority Mail shipping. Orders are typically processed within 2-4 business days. Within 24 hours of shipment, you will receive an email with a tracking number for your package.
Shipping applies to one way shipping to one address. Any return shipping costs must be paid by the customer.
Sugar Me Beauty Pro cannot guarantee that product will not ever be damaged through shipping, although rarely damage does occur. If damaged, Sugar Me Beauty Pro will replace the damaged item(s) with the identical item or item of equal or greater value if no identical product is on hand. Upon verification of damage, the replacement product will be processed and shipped the next business day with shipping paid by Sugar Me Beauty Pro. In the instance that your product arrives damaged, contact sugarmeaustralia@gmail.com to report the damage and provide:
– Name, email, and/or order#
– Images providing proof of damage
If you desire to request a refund due to damaged product instead of receiving the replacement item you may return the product under the terms listed under our return policy, which includes the customer paying return shipping.
Unfortunately, once your order leaves our facility it is the responsibility of Trans direct. It is our policy that if a claim needs to be filed with Trans direct, it is the responsibility of the customer.
If you received notice that your order was delivered but you do not have it, we recommend to follow these steps:
- Confirm the address you entered at checkout was correct.
- Keep in touch with Trans Direct by contacting their office and providing your order tracking number. They have specific, current information to assist that we do not have access to.
- Kindly ask anyone in your household if they may have picked up a package and forgot to tell you.
- Ask close neighbours, as your order may have been left at the wrong address.
Returns
Sugar Me Beauty Pro offers a 30-day 100% Satisfaction Guarantee. If you are unsatisfied with Sugar Me Beauty Pro products and want to return, email us at sugarmeaustralia@gmail.com for Return Authorization.
30 Day Return Timing
To qualify for a return, customer must have shipped (postmarked) their return no later than 30 days from order date and must include customer and order information within their return package (i.e. printed packing slip, printed order confirmation).
Contact: sugarmeaustralia@gmail.com
Information Required for Return Authorization:
– Name, email, and/or order # that the return request is tied to.
– Reason for return request.
After receiving authorization, our Customer Experience team will provide a return address. All returned merchandise must be returned with all original components and/or pieces in order to receive a full product refund.
Shipping will not be refunded.
If opened, merchandise must be limited in use, thus representing dissatisfaction upon trial, and not continued use, or acceptance, of the performance of the product. All return shipping costs to return the Sugar Me Beauty Pro product will come at the expense of the customer.
Refunds will not be given for products returned without requesting authorization.
NOTE: Return orders that are received without a full name or order number will NOT qualify for a refund.
Multiple Item Orders: For orders where customers purchase multiple items, customer may return partial orders, but must return each separate item in full with all parts per this policy for its refund.
Free Bonus Items: For promotional items ordered that were free, customer must return the free item with order to receive full refund. If the free item is kept the price of the item will be deducted from the refund amount.
Time to Process Refunds
Sugar Me Beauty Pro will not be able to provide any replacement product or refunds without verification of order and/or damage by obtaining information through the required process outlined under Returns and/or Damaged Product policy. For faster processing please provide as much of the required information as possible when first contacting us.
After receipt of the returned product, Sugar Me Beauty Pro will process the return for the product
